How do I order multiple rewards?
Kickstarter only allows you to select one reward so if you’d like to order multiple, select any reward and pledge for the total dollar amount of your rewards combined. For example, for two rucksacks you’d pledge $370 ($185 x 2). At the conclusion of the campaign, we’ll send you a form to clarify exactly the backpacks you’d like.
Last updated: February 19, 2017 18:08
How much is shipping? How do I include it in my pledge?
Shipping is $15 in the USA and $50 internationally. You will be charged shipping at the conclusion of the campaign, at which point we’ll send you a form to give us your current shipping address.
Last updated: February 16, 2017 07:30
Why is international shipping so expensive?
Shipping for a tiny startup with a low volume of units is a struggle - we receive rates similar to what you get at the post office until we’re able to start shipping thousands of units. Shipping is charged by volumetric weight, which makes our large packages more expensive than most items. When we’re able to scale to sell thousands of units, we’ll be able to afford working with international fulfillment centers to receive lower rates to your country but for now, we ship everything from a distribution center in the USA.
Last updated: February 19, 2017 18:08
How do I order multiple rewards?
Kickstarter only allows you to select one reward so if you’d like to order multiple, select any reward and pledge for the total dollar amount of your rewards combined. For example, for two rucksacks you’d pledge $370 ($185 x 2). At the conclusion of the campaign, we’ll send you a form to clarify exactly the backpacks you’d like. Last updated: Sun, Feb 19 2017 9:08 pm EST
How much is shipping? How do I include it in my pledge?
Shipping is $15 in the USA and $50 internationally. You will be charged shipping at the conclusion of the campaign, at which point we’ll send you a form to give us your current shipping address. Last updated: Thu, Feb 16 2017 10:30 am EST
Why is international shipping so expensive?
Shipping for a tiny startup with a low volume of units is a struggle - we receive rates similar to what you get at the post office until we’re able to start shipping thousands of units. Shipping is charged by volumetric weight, which makes our large packages more expensive than most items. When we’re able to scale to sell thousands of units, we’ll be able to afford working with international fulfillment centers to receive lower rates to your country but for now, we ship everything from a distribution center in the USA. Last updated: Sun, Feb 19 2017 9:08 pm EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.